Computer Support Specialist - -

Computer Support Specialist – New York, NY

Local Pay: $25.00/hour 

Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.

Why You'll Love Working With Us 

• Quick & Easy Application - Apply anytime, anywhere with our enHANce app. 

• Referral Rewards- Receive referral bonuses for eligible candidates you refer ($200 referrer / $100 referee- Payable after 200 hours of work)

• Personalized Support -  Work with a dedicated recruiter committed to your success. 

• Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

• M-F 37.5 hrs per week, 9am-5pm 

Duties & Responsibilities:

• Providing technical assistance to users via phone, email, chat, or in-person.

• Actively monitoring and working on tickets submitted in the JIRA ticketing system.

• Installing, setting up, and configuring new hardware, software, and peripherals.

• Diagnosing and resolving hardware, software, and network issues for end-users.

• Documenting technical problems, resolutions, and user guides for future reference.

• Other duties as assigned.

• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.

• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.

• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.

• Customer Service: Patience, empathy, and a focus on customer satisfaction.

• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.

• Adaptability: Ability to work under pressure and in a fast-paced environment.

Minimum Qualifications:

• An Associate's or Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurity.

• Two years of experience in Information Technology and Customer Service.

• Proof of eligibility to work in NYS.

• Additional certifications may be required.

Benefits:

• Competitive Pay

• Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)

• 401(k) Retirement Plan

Ready to Get Started?

Apply through this job posting and submit your most recent resume.

For questions about this opportunity, please contact Queyara at (800) 928-5561, Monday through Friday, 8:30 AM–5:00 PM PST.