Clerk

Vital Records Support Specialist – Oklahoma City, Oklahoma

Local Pay: $20 - $ 23/hour- W2 

Join our team and make a meaningful impact by delivering exceptional care in a professional healthcare setting. We're looking for a dedicated and compassionate healthcare professional who is committed to providing high-quality patient care. 

Why You'll Love Working With Us 

• Quick & Easy Application - Apply anytime, anywhere with our enHANce app. 

• Referral Rewards- Receive referral bonuses for eligible candidates you refer .($400 referrer / $100 referee- Payable after 200 hours of work)

• Personalized Support -  Work with a dedicated recruiter committed to your success. 

• Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Vital Records Support Specialist & Responsibilities:

• Serve as the primary point of contact for the Vital Records Help Desk, providing timely and accurate support to internal staff and external stakeholders using the ROVER and other program tools.

• Monitor and respond to incoming requests across operational areas including onboarding, offboarding, training, data quality, and platform support.

• Assess each request and either assign it to the appropriate resource or take ownership of resolving it directly, ensuring consistent follow-through and resolution.

• Troubleshoot access, usage, and workflow issues, escalating complex matters when necessary.

• Coordinate and respond to internal training requests, assisting with scheduling, materials, and follow-up support.

• Collaborate with internal teams to identify documentation gaps and support efforts to resolve them through process improvement or staff guidance.

• Participate in the development and delivery of resources, including webinars, virtual sessions, and written guides.

• Conduct user testing of platform updates and enhancements; document findings and contribute to user-facing materials such as manuals and process guides.

• Maintain awareness of current workflows and platform functionality to ensure accurate support and guidance.

• Ensure compliance with applicable regulations and standards related to data accuracy, integrity, and reporting.

Minimum Qualifications 

• Education and Experience requirements at this level consist of a bachelor's degree and one year of experience or an equivalent combination of education and experience, substituting one year of qualifying experience for each year of the required education.

Preferred

• Bachelor’s degree in Public Health, Health Information Management, or a related field

•  Experience in investigative troubleshooting and user support, particularly in a help desk or technical assistance setting

• Familiarity with Vital Records workflows, including registration, issuance, and amendment processes for birth, death, and fetal death records

•  Strong analytical skills with the ability to identify gaps, resolve issues, and contribute to process improvement

• Comfort working in a dynamic, service-oriented environment with multiple stakeholders and competing priorities

• Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.

• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

• Valued Knowledge, Skills and Abilities

• Strong understanding of vital records program workflows: registration, issuance, birth, death, fetal death, and order processing

• Proven problem-solving skills focused on workflow reliability, user experience, and compliance

• Excellent communication skills, with the ability to translate technical and procedural concepts for diverse internal and external stakeholders

• Adaptability to manage competing priorities in a complex, dynamic environment

• Commitment to responsive service delivery and proactive issue resolution across multiple operational areas 

Benefits 

• Competitive Pay

• Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)

• 401(k) Retirement Plan

• Travel Stipends for Qualified Candidates

Ready to Get Started

Apply through this job posting and submit your most recent resume.

For questions about this opportunity, please contact Michelle at (800) 928-5561, Monday through Friday, 8:30 AM–5:00 PM PST.