Customer Service Liaison

Remote Healthcare Customer Service Liaison – Rehab Call Support | Epic Scheduling

Join a fast-paced, fully remote healthcare customer service team supporting patients who need rehabilitation services. In this patient access and medical scheduling role, you will use your Epic expertise, communication skills, and attention to detail to assist patients, coordinate appointments, and navigate multiple healthcare systems in a professional, performance-focused environment. This opportunity is ideal for a dependable customer service professional who enjoys helping others and working independently.

Remote Healthcare Job Details

• Work Arrangement: 100% remote
• Location Association: Yonkers, New York, a vibrant Hudson Valley community known for its scenic setting, convenient access to New York City, and diverse neighborhoods
• Openings: 3 full-time positions
• Weekly Estimated Pay: $860–$920
• Start Date: November 3, 2026, tentative
• Assignment Duration: Approximately 52 weeks, with long-term potential
• Schedule: Monday through Friday; shifts scheduled between 8:00 a.m. and 6:30 p.m. Eastern Time
• Shifts per Week: 5
• Shift Duration: 8-hour days
• Training: Approximately 6 weeks of mandatory training may be required, including systems orientation and workflow instruction
• Device Testing: Approximately 2 hours on October 28, 2026

Customer Service Liaison Job Requirements

• At least 1 year of customer service, healthcare support, patient access, medical scheduling, or call center experience
• Hands-on Epic electronic health record (EHR) experience required, preferably including patient appointment scheduling
• Excellent verbal and written communication skills with a professional telephone presence
• Strong computer skills, including typing, email, internet research, and navigation of multiple healthcare systems
• Ability to manage high call volumes, multitask, prioritize patient requests, and adapt to changing needs
• Ability to handle confidential patient information appropriately
• Dependable attendance and the ability to remain engaged at a workstation throughout scheduled hours
• Reliable hardwired internet connection required; Wi-Fi-only connections are not acceptable
• Dedicated, stationary home workspace suitable for professional healthcare customer service calls
• Ability to set up equipment and troubleshoot basic connectivity or equipment issues
• Flexibility to work assigned schedules, including occasional holidays or other high-volume periods
• Bilingual English/Spanish or proficiency in another language is preferred

Healthcare Customer Service Responsibilities

• Handle inbound patient calls and provide courteous, efficient support for rehabilitation services
• Schedule, reschedule, cancel, and confirm patient appointments using Epic
• Assist with patient registration and insurance verification processes
• Manage referral requests, appointment questions, and patient wait-list work queues
• Answer patient questions and route requests to the appropriate department or healthcare team member
• Complete outbound calls, appointment reminders, and patient follow-up activities as assigned
• Accurately document patient interactions while navigating Epic, Microsoft Office, and other healthcare platforms
• Maintain productivity, quality, responsiveness, and professionalism in a high-volume remote healthcare environment
• Participate fully in required training, device testing, onboarding, and technology setup activities

Apply now to join this remote healthcare customer service team supporting rehabilitation patients through professional call support and Epic scheduling.

Benefits

401K with Matching, Healthcare, Dental and Vision

Equal Opportunity

We are an equal opportunity employer and value diversity across our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.