Title Clerk / Customer Service

Title Clerk – Automotive / Vehicle ProcessingWe are currently seeking a reliable, detail-oriented Title Clerk to join our team! This position is responsible for processing vehicle titles, reviewing documentation, maintaining accurate records, and ensuring all paperwork is completed correctly and efficiently.If you thrive in a fast-paced environment, enjoy working with paperwork and detailed processes, and have strong organizational and customer service skills, we'd love to hear from you!Position OverviewThe Title Clerk is responsible for reviewing, preparing, and processing vehicle title documentation, ensuring accuracy and compliance with applicable DMV requirements. This role involves working closely with internal departments, customers, and outside agencies to resolve title issues, track paperwork, and ensure timely processing of vehicle transactions.Key Responsibilities

• Review, prepare, and process vehicle titles and related ownership documentation.
• Verify title information for accuracy, completeness, and compliance with state DMV requirements.
• Process title transfers, lien releases, and other vehicle ownership documents.
• Identify and resolve missing, incorrect, or incomplete paperwork.
• Communicate with customers, DMV offices, lienholders, and internal departments regarding title status and documentation needs.
• Maintain accurate records of title transactions and update information in company systems.
• Track outstanding titles and follow up to ensure timely completion.
• Answer incoming calls, respond to emails, and provide professional customer service.
• Scan, file, organize, and maintain vehicle records and supporting documentation.
• Research title discrepancies and assist with resolving processing delays.
• Generate reports and monitor outstanding title transactions.
• Work closely with team members to ensure efficient workflow and accurate processing.
• Perform additional administrative and clerical duties as assigned.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in automotive title processing, DMV paperwork, vehicle registration, or automotive administration preferred.
• Experience in an auto auction, dealership, vehicle remarketing, or automotive office environment is a plus.
• Strong attention to detail and accuracy when reviewing documentation.
• Excellent organizational skills and ability to manage multiple transactions.
• Strong verbal and written communication skills.
• Ability to research discrepancies and resolve documentation issues.
• Proficiency with computers, data entry, and standard office equipment.
• Comfortable learning new software and processing systems.
• Typing speed of 45+ words per minute preferred.
• Strong time management skills and ability to meet deadlines.
• Professional demeanor and team-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.

What We're Looking ForWe are seeking someone who is dependable, highly organized, and detail-oriented, with the ability to manage a high volume of paperwork while maintaining accuracy.The ideal candidate has experience handling vehicle titles, DMV documentation, or similar administrative processes and understands the importance of accurate recordkeeping and timely follow-up.Automotive industry experience is a plus, but candidates with strong administrative, document processing, and data entry backgrounds are also encouraged to apply!