Customer Service Specialist

Customer & Inventory Specialist Location: Sacramento, CA
Schedule: Monday – Friday, 7:30 AM – 4:30 PM, Onsite
Pay: $21.00 – $25.00 per hour (DOE)
Express Employment Professionals is seeking a reliable and customer-focused Customer Service & Operations Coordinator to support a busy distribution environment in Sacramento. This role is ideal for someone who enjoys working with customers, handling orders, and being involved in both office and light warehouse operations.
Responsibilities

• Handle high-volume inbound and outbound calls with customers regarding product availability, orders, and inquiries
• Enter and process customer orders, ensuring accuracy and timely fulfillment
• Follow up on order status and provide shipping updates to customers
• Manage customer inquiries, claims, and discrepancies using internal systems
• Review and coordinate web orders, ensuring proper handling and delivery instructions
• Greet will-call customers and assist with order pickups
• Assist with inventory tracking, restocking, and organization
• Support picking and packing of orders as needed
• Maintain a clean, safe, and organized work environment
• Collaborate with internal teams to ensure smooth daily operations

Qualifications

• Minimum 2+ years of customer service or sales experience (distribution or manufacturing environment preferred)
• Strong computer skills including Microsoft Excel, Word, and Outlook
• Excellent communication, organization, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable working in both office and warehouse settings
• Ability to lift and move materials as needed
• Bilingual Spanish is a plus, but not required
• High school diploma or GED required

What’s in it for you

• Competitive pay of $21–$25 per hour
• Consistent weekday schedule with no weekends
• Opportunity to gain experience in both customer service and operations
• Hands-on role with variety in daily tasks
• Potential to learn new skills, including forklift operation

If you enjoy working with customers and want a dynamic role that blends office and operational responsibilities, apply today through Express Employment Professionals.