Call center

Collections Representative

Location: Newark, Delaware | 100% On-Site
Pay: $18.00 per hour
Schedule: Full-Time, Flexible Day/Evening Availability Required
Training: Paid, Monday-Friday, 8:30 AM-4:30 PM

Position Overview

Integrity Staffing Solutions is seeking Collections Representatives for an established financial services and accounts receivable organization in Newark, Delaware.

This is an excellent opportunity for customer service professionals interested in transitioning into the collections industry. Previous collections experience is preferred but not required. Comprehensive training is provided to help you develop the skills needed to succeed.

As a Collections Representative, you will communicate with consumers by phone, provide professional customer service, discuss account and payment matters, and work toward appropriate resolutions. Successful candidates will be comfortable having financial conversations while remaining professional, respectful, and attentive to established procedures.

What You'll Do

• Communicate professionally with consumers regarding their accounts.

• Provide a positive customer experience while handling potentially sensitive financial conversations.

• Work with consumers to understand their circumstances and identify appropriate account resolutions.

• Accurately document conversations, account information, and outcomes.

• Follow established policies, procedures, scripts, and compliance requirements.

• Handle inbound and outbound telephone communication professionally.

• Meet established performance, quality, attendance, and productivity expectations.

• Participate fully in training and ongoing coaching.

• Maintain professionalism and confidentiality when handling consumer information.

Qualifications

Required:

• Previous customer service experience.

• Strong verbal communication and active listening skills.

• Professional and respectful telephone presence.

• Ability to remain calm and solution-focused during challenging conversations.

• Comfortable discussing account and payment-related matters.

• Basic computer skills and ability to learn new systems.

• Strong attention to detail and ability to follow established procedures.

• Reliable attendance and punctuality.

• Ability to work 100% on-site in Newark, DE.

• Ability to meet all scheduling requirements.

Preferred:

• Previous collections or accounts receivable experience.

• Previous call center or high-volume customer contact experience.

Collections experience is a plus, but it is not required. Candidates with a strong customer service background who are interested in making a career change are encouraged to apply.

Schedule Requirements

Candidates must be available for all required scheduling needs, including:

• Day shift: 8:00 AM-5:00 PM

• Evening shift: 12:00 PM-9:00 PM, at least two evenings per week

• Saturdays: Up to every other Saturday, 8:00 AM-12:00 PM

This is an in-office position with no remote option.

Mandatory Training

The next training class begins September 2.

Training is mandatory:

Monday-Friday | 8:30 AM-4:30 PM

Each training day includes a one-hour lunch and two paid 15-minute breaks. Candidates must be able to attend the complete training schedule.

Workplace Expectations

• Dress Code: Business Casual

• Maintain a professional approach when interacting with consumers and team members.

• Be dependable and prepared to work assigned schedules.

• Successfully complete required training and ongoing development.

Interview Process

Qualified candidates will participate in a structured interview process. Candidates selected to interview should be prepared to:

• Review the complete job description and scheduling requirements before interviewing.

• Confirm reliable transportation to the Newark office for all scheduled shifts.

• Discuss their customer service experience and interest in collections.

• Identify Integrity Staffing Solutions as the staffing agency that referred them.

Candidates with direct collections experience may receive priority interview consideration.

Why Consider This Opportunity?

If you have customer service experience and are looking for an opportunity to develop a new skill set, this position provides a pathway into the collections and financial services industry. You'll receive the training necessary to learn the role while building valuable experience in customer communication, account resolution, and financial services.

Ready to take the next step? Apply today with Integrity Staffing Solutions to be considered for an upcoming Collections Representative training class.